At Pearhead.com, we strive to create the world's most elegant baby keepsake products. We stand behind every product we ship. Customer satisfaction is a key component to our success. If you have any problems with our kit, please give us a call and we will do our best to correct the problem. Please call 800-827-6985. If you are not completely satisfied with your Babyprints keepsake, you can return it to Pearhead.com for a full refund. Simply return the kit with your receipt and a brief explanation of your dissatisfaction to the address below: Pearhead, Inc. 38-09 43rd Ave. Third Floor Long Island City, NY 11101 Please allow 4-6 weeks for delivery of your refund. Order Online | Order Toll Free | Retailers | About Pearhead | Privacy | View - Cart Pearhead Homepage | Baby Homepage | Pet Homepage Pearhead, Pearhead.com, Babyprints, and Pawprints are trademarks of Pearhead.com, Inc. All contents copyright (c) 2000. Pearhead.com, Inc. All rights reserved. Babyprints Keepsake Kit and Pawprints Keepsake Kit Protected by U.S. Patent No. D446394; D484320; D488625; Other Patents Pending